FAQ

The Australian Made, Australian Grown logo is administered by Australian Made Campaign Limited (AMCL), a not-for-profit public company established in 1999 by the Australian Chamber of Commerce & Industry (ACCI) and the network of state and territory chambers of commerce, with the cooperation of the Federal Government.

Shopping for Australian made and Australian grown products can seem pretty confusing, but it doesn’t have to be. Simply look for the famous green and gold Australian Made, Australian Grown kangaroo logo – it has been helping consumers for more than 25 years. The logo was launched by Bob Hawke in 1986 and for the first 10 years of its life was managed by the Advance Australia Foundation. These days it’s administered by Australian Made Campaign Limited (AMCL), a not-for-profit company, under contract from the Federal Government.

It’s a registered certification Trademark, with a strict set of rules (Code of Practice) governing how it can be used. Products must be registered with AMCL and must meet the criteria in the Code of Practice to use the logo.

It is important to Sleepy Dee as a brand and a company because we want to promote homegrown talent, support industries and jobs here in Australia but also because we have control over how our garments are made and the conditions within our factory. For more information please check out the Australian Made webpage.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Should you have any changes to your order, please email hello@sleepy-dee.com as soon as possible. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.

WHAT’S THE STATUS OF MY ORDER?

Once we have shipped your item, you will receive a confirmation email from us along with a notification from our parcel delivery partners.

The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items.

WHAT ABOUT DUTIES AND TAXES ON MY ITEMS?

Prices on the website include taxes or duties for Australia (GST).
If you are shipping internationally, we currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, Australia Post will invoice you directly for any applicable import duties, customs and local sales taxes levied by the country you are shipping to.

I’M NOT SURE IF MY ORDER WENT THROUGH?

If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there! If you can’t find the email, please contact us hello@sleepy-dee.com and we will find a solution.

WHAT OTHER PAYMENT METHODS CAN I USE?

Sleepy Dee currently accepts VISA, MasterCard and Paypal as payment methods.

Afterpay and Zip coming soon.

If an item is showing greyed out on the size options then it may mean we are busy making more or that item may be discontinued.

Sign up for product restock notifications to be notified of any future style replenishment.

DO YOU SHIP INTERNATIONALLY?

We offer worldwide shipping, but we do not cover the cost of customs duties and taxes that are regulated and issued by your government.
Unfortunately, these fees are beyond our control and we are unable to cover these charges.

WHAT IS YOUR RETURNS POLICY?

Sleepy Dee does not offer refunds for change of mind returns, so please choose carefully. Should you wish to return an item, we will gladly exchange it or provide store credit. 

Returns are accepted on goods within 14 days from the date you received the item for domestic orders and 21 days for international orders. Items received or requests to return items outside of this period will not be accepted. We recommend that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.

Find more information HERE.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once we receive your return, please allow 2-3 business days for your return to be processed. If the item is faulty then we will refund the full amount plus your postage. This may take up to 5-10 business days for your bank to send the refund to your account. Your refund will be credited to the same card used to make the original purchase. All other returns will result in store credit. We’ll send you an email when our team has processed your refund so you know it’s on the way.

For more information on our return policies and how to return an item please click HERE.

HOW CAN I EXCHANGE AN ITEM?

If you would like to exchange a product, please go to our Returns page for more details. Feel free to email us too! hello@sleepy-dee.com